Weltra CRM respects your right to request deletion of personal data we process. Follow the instructions below based on your relationship with our service. For full details on how we collect and use data, see our Privacy Policy.
1. Overview
Weltra CRM is a business CRM platform. We process data for two groups: (a) businesses and their team members who sign up for Weltra CRM, and (b) individuals who message those businesses on WhatsApp. The steps to request deletion depend on which group you belong to.
2. CRM account holders
If you registered for a Weltra CRM account (workspace owner, admin, or team member), you can request full deletion of your account and associated workspace data as follows:
- Email legal@weltracrm.com from the email address linked to your account.
- Use the subject line: Weltra CRM — Data deletion request
- Include your full name, workspace name, and a clear statement that you want your account and all associated data permanently deleted.
- If you are the workspace owner, specify whether you want the entire workspace deleted or only your personal user account removed from the workspace.
We will verify your identity using the registered email address before processing the request. You will receive a confirmation email once deletion is complete.
3. Meta / Facebook connection
If you connected Weltra CRM to Meta (for example via Facebook Login for Business or WhatsApp Embedded Signup), you should also remove the app from your Facebook account:
- Go to Facebook → Settings & Privacy → Settings.
- Open Apps and Websites.
- Find Weltra CRM in the list and click Remove.
- When prompted, request deletion of data the app may have received from Facebook.
Removing the app from Facebook revokes future access. To delete data Weltra CRM already stored (such as connection tokens or WhatsApp Business Account identifiers), follow the email steps in section 2 above.
4. WhatsApp contacts
If you are an individual who received WhatsApp messages from a business using Weltra CRM, that business is the data controller for your conversation. Your messages and contact details are stored in their workspace.
- First: Contact the business that messaged you and ask them to delete your conversation and contact record from their Weltra CRM workspace.
- If needed: Email legal@weltracrm.com with the business name, your phone number, and your deletion request. We will notify the workspace owner and assist with removal where appropriate.
5. What is deleted
When a deletion request is approved, we permanently remove applicable data, including:
- Account profile information (name, email)
- Workspace data: contacts, leads, conversations, messages, notes, and related records
- WhatsApp connection tokens and integration metadata stored by Weltra CRM
- Billing records may be retained where required for tax, accounting, or legal compliance
6. Deletion timeline
We acknowledge deletion requests within 5 business days. Approved deletions are completed within 30 days, unless a longer retention period is required by law. Some data may remain in encrypted backups for a limited period before being purged automatically.
7. Contact
Questions about data deletion? Email legal@weltracrm.com. See also our Privacy Policy and Terms of Service.